Privacy Policy

Last Updated: September 8, 2026

At MercedesCarRental, accessible through https://mercedescaronrent.com/, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you when you use our website, request a quotation, make an enquiry, or book a Mercedes rental or chauffeur-driven vehicle through us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information directly from you when you contact us, submit an enquiry, request a quote, make a reservation, or otherwise communicate with us.

This information may include:

• Full name
• Email address
• Phone number
• Billing or residential address
• Pick-up and drop-off locations
• Travel dates and times
• Flight or itinerary details
• Vehicle preferences
• Number of passengers
• Special service requirements
• Company or organization name
• Booking and transaction details
• Identification or driving licence information where required for a rental
• Payment-related information
• Communications you send to us through email, phone, WhatsApp, website forms, or other channels

For chauffeur-driven bookings, certain identification or driving licence details may not be necessary unless required by applicable law, a local operator, or the nature of the service.

2. Information Collected Automatically

When you visit https://mercedescaronrent.com/, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Date and time of visits
• Approximate geographic location
• Website interaction and usage information

We may collect this information using cookies, analytics technologies, server logs, and similar tools.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quotation requests
• Process and manage vehicle rental bookings
• Arrange chauffeur-driven Mercedes vehicles
• Coordinate pick-up, drop-off, airport transfer, wedding, corporate, event, or other transportation services
• Communicate booking confirmations and service updates
• Verify information relating to a reservation
• Process payments and maintain transaction records
• Provide customer support
• Communicate with local vehicle providers, chauffeurs, affiliates, or service partners where necessary to fulfil your booking
• Improve our website, services, customer experience, and operations
• Detect fraud, misuse, security threats, or suspicious activity
• Maintain internal business and accounting records
• Comply with applicable legal, regulatory, tax, or law-enforcement requirements
• Send promotional communications where permitted by law and where appropriate consent has been obtained

We do not use personal information for purposes that are materially incompatible with the reason for which it was collected unless permitted by applicable law.

4. Legal Basis for Processing

Where applicable privacy laws require us to identify a lawful basis for processing, we may process personal information on the basis of:

• Your consent
• Performance of a contract or steps taken before entering into a contract
• Compliance with a legal obligation
• Our legitimate business interests, provided those interests do not override your applicable privacy rights

The applicable legal basis may vary depending on your location and the nature of the service requested.

5. Vehicle Providers, Chauffeurs and Service Partners

MercedesCarRental may work with independent vehicle owners, fleet providers, rental companies, chauffeurs, affiliates, and transportation partners in different cities and countries.

Where necessary to complete your booking, we may share relevant information such as:

• Passenger name
• Contact information
• Pick-up location
• Drop-off location
• Booking date and time
• Flight information
• Vehicle requirements
• Special instructions

These parties receive only the information reasonably necessary to provide the requested service.

Where third parties act as independent businesses, their own privacy policies and data-handling practices may also apply.

6. Payment Information

Payments may be processed directly by MercedesCarRental or through third-party payment processors.

We may retain transaction references, invoice information, payment status, and related accounting records. Where a third-party payment gateway processes your card or banking information, such information may be handled directly by that provider under its own privacy and security policies.

We recommend reviewing the privacy terms of the applicable payment provider before completing a transaction.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences
• Maintain website functionality
• Measure website traffic
• Understand how visitors use our website
• Improve website performance
• Support advertising and remarketing activities
• Measure marketing campaign effectiveness

Cookies may be placed by us or by third-party services such as analytics, advertising, mapping, embedded content, or social-media providers.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

Where required by law, non-essential cookies may only be used after obtaining your consent.

8. Analytics and Advertising

We may use third-party analytics and advertising services, including services offered by companies such as Google, Meta, or similar providers.

These services may collect information about your browser, device, IP address, website usage, and interactions with advertisements.

Such information may be used to:

• Measure website performance
• Analyse traffic
• Understand customer behaviour
• Improve marketing campaigns
• Display relevant advertisements
• Measure conversions

The use of information by these providers is governed by their respective privacy policies and settings.

9. How We Share Personal Information

MercedesCarRental may share personal information with:

• Mercedes vehicle rental partners
• Fleet operators
• Chauffeurs and drivers
• Airport transfer providers
• Payment processors
• Website hosting providers
• IT and cybersecurity providers
• Customer relationship management providers
• Analytics and marketing service providers
• Professional advisers such as accountants, lawyers, and auditors
• Government or regulatory authorities where legally required

We do not sell personal information in the ordinary meaning of selling customer databases for monetary consideration.

However, some privacy laws may define certain advertising or data-sharing practices more broadly. Where applicable, users may have additional rights regarding such processing.

10. International Data Transfers

Because MercedesCarRental may arrange Mercedes rental and chauffeur services in multiple countries, personal information may be transferred to, stored in, or processed in a country different from the country in which you are located.

Where required by applicable law, we take reasonable measures to ensure that international transfers of personal information are subject to appropriate safeguards.

11. Data Retention

MercedesCarRental retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing booked services
• Responding to enquiries
• Maintaining booking records
• Meeting accounting and tax obligations
• Resolving disputes
• Enforcing agreements
• Complying with legal requirements

Retention periods may vary according to the category of information, applicable law, and legitimate business requirements.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it.

12. Data Security

MercedesCarRental uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no website, internet transmission, electronic storage system, or payment system can be guaranteed to be completely secure.

Users should avoid sending highly sensitive or confidential information through unsecured communication channels.

13. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Object to certain processing
• Restrict certain processing
• Withdraw consent where processing is based on consent
• Request a portable copy of certain information
• Opt out of certain marketing communications
• Lodge a complaint with an appropriate data protection authority

These rights are subject to applicable legal limitations and exceptions.

To exercise a privacy right, contact MercedesCarRental using the information provided below.

We may need to verify your identity before processing certain requests.

14. Marketing Communications

Where permitted, MercedesCarRental may send you information about our Mercedes rental services, chauffeur services, offers, locations, or related services.

You can opt out of promotional communications at any time by:

• Using the unsubscribe option included in the communication, where available
• Contacting us directly

Even after opting out of promotional messages, we may continue to send transactional or service-related communications concerning an active booking or enquiry.

15. Third-Party Links

https://mercedescaronrent.com/ may contain links to third-party websites or services.

MercedesCarRental is not responsible for the privacy practices, security, availability, or content of websites operated by third parties.

We recommend reviewing the privacy policy of any external website before providing personal information.

16. Children’s Privacy

Our website and vehicle rental services are not directed toward children who are not legally capable of entering into a rental or transportation agreement.

We do not knowingly collect personal information from children for marketing purposes.

Information about minors may sometimes be provided by a parent, guardian, or booking organizer where necessary to provide transportation services. Such information should only be provided where the person making the booking has appropriate authority to do so.

17. Rental Eligibility and Driver Information

Where a customer intends to personally drive a rental vehicle, MercedesCarRental may request information required to determine rental eligibility, including:

• Age
• Driving licence details
• Driving experience
• Identification documents
• Local or international driving permits
• Additional documents required by the applicable rental provider

Specific requirements may vary by country, city, vehicle category, insurer, and local rental partner.

18. Changes to This Privacy Policy

MercedesCarRental may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes in applicable laws
• Changes to technology or website functionality
• Changes to our business practices

When we update this Privacy Policy, we may revise the “Last Updated” date at the top of this page.

We encourage users to review this page periodically.