Last Updated: September 8, 2026

Welcome to MercedesCarRental. These Terms and Conditions govern your use of https://mercedescaronrent.com/ and any enquiry, quotation, reservation, rental, chauffeur-driven service, airport transfer, corporate transportation, event transportation, wedding transportation, or related service arranged through us.

By accessing our website, submitting an enquiry, requesting a quotation, or booking a service through MercedesCarRental, you agree to these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our website or services.

1. About MercedesCarRental

MercedesCarRental provides access to Mercedes-Benz rental and chauffeur-driven transportation services in selected cities and countries.

Depending on the location, vehicle, and service requested, MercedesCarRental may provide the service directly or arrange the service through independent rental companies, fleet owners, vehicle operators, chauffeurs, transportation companies, affiliates, or other service partners.

Availability, pricing, rental requirements, vehicle specifications, and service conditions may therefore vary by location.

2. Eligibility

To make a booking, you must:

• Be legally capable of entering into a binding agreement
• Provide accurate and complete information
• Meet any applicable age, identification, licence, payment, and rental requirements
• Comply with local laws and the requirements of the applicable vehicle provider

For self-drive rentals, minimum age and driving experience requirements may vary depending on:

• Country
• City
• Vehicle category
• Insurance provider
• Rental partner
• Local regulations

MercedesCarRental reserves the right to decline or cancel a booking where eligibility requirements are not satisfied.

3. Booking Requests

Submitting an enquiry, quotation request, contact form, WhatsApp message, email, or other communication does not automatically create a confirmed reservation.

A booking is considered confirmed only after:

• Availability has been verified
• Pricing and service details have been agreed
• Required documents or information have been provided
• Any applicable deposit or payment has been received
• Written confirmation has been issued by MercedesCarRental or the applicable service provider

Vehicle availability is subject to change until the booking is confirmed.

4. Vehicle Availability

We make reasonable efforts to provide the Mercedes-Benz model selected or requested by the customer.

However, specific vehicle models, colours, model years, trims, interior configurations, features, and specifications cannot always be guaranteed unless expressly confirmed in writing.

If the requested vehicle becomes unavailable due to circumstances beyond our reasonable control, we may offer:

• A similar Mercedes-Benz model
• A higher-category vehicle
• An alternative premium or luxury vehicle
• A rescheduled service
• A refund where an appropriate replacement cannot be provided and the booking terms permit it

Vehicle substitutions may occur because of breakdowns, maintenance requirements, previous booking delays, accidents, regulatory restrictions, or other operational circumstances.

5. Pricing

Prices displayed on the website or communicated during an enquiry may be indicative unless specifically stated as final.

Final pricing may depend on factors including:

• Vehicle model
• City or country
• Rental duration
• Distance travelled
• Pick-up and drop-off locations
• Airport charges
• Driver or chauffeur requirements
• Fuel policy
• Toll charges
• Parking fees
• Taxes
• Insurance
• Security deposits
• Waiting time
• Extra kilometres
• Additional hours
• Night charges
• Interstate or cross-border travel
• Special events or peak periods

The final applicable price will be communicated before booking confirmation wherever reasonably possible.

6. Taxes and Additional Charges

Quoted rates may or may not include applicable taxes and third-party charges depending on the location and service.

Additional charges may include:

• Government taxes
• Airport fees
• Toll charges
• Parking fees
• Entry fees
• Congestion charges
• Driver accommodation
• Driver allowance
• Fuel
• Waiting charges
• Additional kilometres
• Additional hours
• Cleaning charges
• Damage charges
• Cross-border fees
• One-way charges
• Late return charges

Customers are responsible for reviewing the quotation and confirming what is included before completing the booking.

7. Payment

Payment terms may vary depending on the booking, vehicle, country, and service partner.

We may require:

• Full advance payment
• Partial advance payment
• A booking deposit
• A security deposit
• Payment upon completion of service

Accepted payment methods may vary.

A reservation may not be confirmed until the required payment has been successfully received.

Customers are responsible for any bank, card, payment-gateway, foreign-exchange, or transaction charges that apply to their payment unless otherwise agreed.

8. Security Deposit

Certain rentals, particularly self-drive rentals, may require a refundable security deposit.

The amount and conditions may vary according to:

• Vehicle
• Rental location
• Rental duration
• Insurance terms
• Rental provider
• Customer profile

Security deposits may be used to cover amounts relating to:

• Vehicle damage
• Traffic penalties
• Fuel shortages
• Late returns
• Excess mileage
• Cleaning
• Tolls
• Parking fines
• Lost keys
• Missing accessories
• Insurance excess
• Other charges attributable to the rental

Refund timing may depend on the payment method, bank, card issuer, and rental provider.

9. Driving Licence and Identification

For self-drive rentals, customers may be required to provide:

• A valid driving licence
• Passport or government-issued identification
• International Driving Permit, where applicable
• Proof of address
• Credit or debit card
• Additional documentation required by the local rental provider

The customer is responsible for ensuring that their driving licence is valid and legally accepted in the location where the vehicle will be driven.

MercedesCarRental and its service partners may refuse to release a vehicle if the required documentation is incomplete or invalid.

10. Use of Rental Vehicles

Where a vehicle is provided on a self-drive basis, the customer must use the vehicle responsibly and lawfully.

The vehicle must not be used:

• For illegal activity
• For racing or competitive driving
• For speed testing
• For towing unless specifically permitted
• Off-road unless specifically authorised
• By an unauthorised driver
• Under the influence of alcohol or drugs
• To transport prohibited or unlawful goods
• In violation of insurance conditions
• Outside approved geographic areas

The customer may be responsible for damage, loss, fines, penalties, or costs resulting from prohibited use.

11. Chauffeur-Driven Services

For chauffeur-driven services, the vehicle will be driven by an authorised chauffeur or driver.

Customers must not:

• Ask the chauffeur to violate traffic laws
• Ask the chauffeur to drive at unsafe speeds
• Carry prohibited or illegal substances
• Behave in a manner that threatens the safety of the chauffeur or vehicle
• Damage the vehicle intentionally or through negligence

The chauffeur may refuse to continue a journey if continuing would create a safety, legal, or security risk.

12. Pick-Up and Drop-Off

Customers must provide accurate pick-up and drop-off information.

MercedesCarRental is not responsible for delays caused by:

• Incorrect addresses
• Incomplete travel information
• Flight delays
• Traffic
• Road closures
• Weather
• Security checks
• Local events
• Government restrictions
• Circumstances outside our reasonable control

Where flight tracking is available, reasonable efforts may be made to adjust airport pick-up timing, but this cannot always be guaranteed.

13. Waiting Time

Complimentary waiting time, where provided, may vary according to the service.

After the applicable free waiting period, additional waiting charges may apply.

Customers should inform us as soon as possible if they expect to be delayed.

Excessive delays may result in:

• Additional charges
• A change of vehicle
• Reassignment of the chauffeur
• Cancellation of the service where operationally necessary

14. Customer Cancellations

Cancellation terms vary according to:

• Vehicle
• Location
• Service
• Rental partner
• Booking date
• Cancellation notice period
• Special-event or peak-period conditions

Customers should review the cancellation terms stated in their quotation or booking confirmation.

Depending on the booking conditions, cancellation may result in:

• A full refund
• A partial refund
• Credit toward a future booking
• A cancellation fee
• Loss of the advance payment

Certain bookings may be non-refundable.

15. Cancellations by MercedesCarRental

MercedesCarRental may cancel or modify a booking where necessary because of:

• Vehicle breakdown
• Accidents
• Driver unavailability
• Safety concerns
• Payment failure
• Fraud concerns
• Incorrect customer information
• Regulatory restrictions
• Natural disasters
• Civil disturbances
• Severe weather
• Events beyond our reasonable control

Where reasonably possible, we will attempt to provide a replacement vehicle, alternative service, rescheduling option, or refund as appropriate.

16. No-Show Policy

A customer may be treated as a no-show where they fail to appear at the agreed location within the applicable waiting period and cannot be contacted.

No-show bookings may be:

• Fully chargeable
• Partially refundable
• Non-refundable

The applicable policy will depend on the service and booking terms.

17. Modification of Bookings

Requests to change:

• Date
• Time
• Pick-up location
• Drop-off location
• Vehicle
• Duration
• Passenger count
• Route

are subject to availability.

Changes may result in additional charges.

A requested modification is not confirmed until acknowledged and approved by MercedesCarRental or the applicable service provider.

18. Vehicle Condition

For self-drive rentals, customers should inspect the vehicle before accepting it and report any visible damage.

Customers may be held responsible for new damage occurring during the rental period, subject to applicable insurance, rental agreement terms, and local law.

Where appropriate, photographs or videos may be taken at vehicle handover and return.

19. Fuel

Fuel policies may vary by provider.

Common arrangements may include:

• Full-to-full
• Same-to-same
• Fuel included
• Customer pays for actual fuel usage

Failure to comply with the applicable fuel policy may result in additional charges.

20. Traffic Violations and Penalties

The customer is responsible for fines or penalties incurred as a result of their use of a self-drive rental vehicle, including:

• Speeding fines
• Parking fines
• Toll violations
• Traffic offences
• Congestion charges
• Regulatory penalties

Administrative charges may also apply where the rental provider is required to identify or process the responsible driver.

21. Cleaning and Damage

Additional charges may apply where a vehicle is returned in a condition requiring extraordinary cleaning or repair.

This may include:

• Smoking damage
• Excessive stains
• Pet-related damage
• Upholstery damage
• Strong odours
• Interior damage
• Exterior damage
• Missing accessories

Normal wear and tear is treated separately where applicable.

22. Smoking

Smoking may be prohibited in rental or chauffeur-driven vehicles.

Where smoking is prohibited and evidence of smoking is found, cleaning or restoration charges may apply.

23. Personal Belongings

Customers are responsible for their personal belongings.

MercedesCarRental, chauffeurs, drivers, fleet providers, and rental partners are not responsible for personal property lost, stolen, damaged, or left inside a vehicle except where liability cannot legally be excluded.

If an item is found, reasonable efforts may be made to return it.

Delivery or courier charges may apply.

24. Children and Child Seats

Customers are responsible for informing us if a child seat is required.

Child seats are subject to availability and may incur an additional fee.

Customers remain responsible for ensuring that the selected child restraint is suitable and legally compliant for the child and jurisdiction concerned.

25. Passenger Capacity and Luggage

Customers must not exceed the permitted passenger capacity of the vehicle.

Luggage capacity depends on the vehicle model.

MercedesCarRental is not responsible where luggage does not fit because the quantity or size of luggage was not disclosed in advance.

26. Third-Party Service Providers

MercedesCarRental may act as an intermediary between customers and independent transportation providers.

Where services are provided by independent third parties, those providers may impose their own:

• Rental terms
• Insurance conditions
• Cancellation rules
• Age restrictions
• Security deposit requirements
• Vehicle-use restrictions

Customers may be required to accept additional terms directly with the local provider.

27. Website Information

We make reasonable efforts to keep the information on https://mercedescaronrent.com/ accurate and current.

However, photographs, specifications, descriptions, prices, availability, and other information may change.

Images on the website may be representative.

Unless specifically guaranteed in writing, website images should not be interpreted as a guarantee of the exact:

• Model year
• Colour
• Trim
• Wheels
• Interior
• Registration
• Equipment specification

28. Intellectual Property

Unless otherwise stated, the content on https://mercedescaronrent.com/, including text, graphics, layout, design, website elements, and original content, is owned by or licensed to MercedesCarRental.

You may not reproduce, republish, distribute, modify, scrape, or commercially exploit website content without prior written permission.

Third-party names, logos, trademarks, vehicle images, and intellectual property remain the property of their respective owners.

29. Mercedes-Benz Trademark Disclaimer

Mercedes-Benz, Mercedes, the three-pointed star logo, vehicle model names, and related trademarks belong to their respective trademark owners.

Unless expressly stated otherwise, MercedesCarRental is an independent rental and transportation service business and is not intended to imply ownership of or an official relationship with Mercedes-Benz Group AG or its subsidiaries.

References to Mercedes-Benz vehicles are used to describe the vehicles and services offered or arranged through our platform.

30. Prohibited Website Use

You must not use our website:

• For unlawful purposes
• To submit false bookings
• To impersonate another person
• To introduce malware or harmful code
• To interfere with website security
• To scrape or extract data unlawfully
• To attempt unauthorised access to our systems
• To submit fraudulent payment information

We may restrict access to users who misuse the website.

31. Limitation of Liability

To the maximum extent permitted by applicable law, MercedesCarRental will not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our website or services.

We are not responsible for losses arising from circumstances outside our reasonable control, including:

• Traffic delays
• Weather
• Road closures
• Flight delays
• Government action
• Strikes
• Civil unrest
• Vehicle breakdowns
• Third-party service failures
• Telecommunications failures

Nothing in these Terms excludes liability that cannot legally be excluded.

32. Force Majeure

MercedesCarRental will not be liable for failure or delay in performing obligations where caused by events beyond reasonable control.

Such events may include:

• Natural disasters
• Floods
• Earthquakes
• Severe weather
• War
• Terrorism
• Civil unrest
• Epidemics or pandemics
• Government restrictions
• Transport disruptions
• Strikes
• Power outages
• Telecommunications failures

Where possible, reasonable efforts will be made to offer alternatives.

33. Indemnification

To the extent permitted by law, you agree to indemnify MercedesCarRental against losses, claims, damages, liabilities, or expenses arising from:

• Your unlawful use of our services
• Violation of these Terms
• Damage caused by you to a rental vehicle
• Fraudulent activity
• Misrepresentation
• Violation of third-party rights

34. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website or services, you acknowledge that personal information may be processed where necessary to manage enquiries, bookings, payments, transportation services, and customer support.

35. Changes to These Terms

MercedesCarRental may update these Terms and Conditions from time to time.

The updated version will be published on https://mercedescaronrent.com/ with a revised “Last Updated” date.

Your continued use of the website after an update constitutes acceptance of the revised Terms where permitted by law.

36. Governing Law

These Terms and Conditions are governed by the laws applicable to MercedesCarRental’s contracting business entity, subject to any mandatory consumer rights or local laws that apply to a customer’s booking.

Certain bookings provided by local rental or transportation partners may also be subject to the laws and contractual terms of the jurisdiction in which the service is provided.

37. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

38. Entire Agreement

These Terms, together with the applicable quotation, booking confirmation, rental agreement, Privacy Policy, cancellation terms, and any additional conditions communicated during booking, constitute the agreement relating to the service.

Where there is a conflict between these general Terms and specific written booking conditions, the specific booking conditions may take precedence.